1. Provider

The provider is:

Property Decision Support t/a Hartmut Goldau
Triq L-Imgarr
IX-Xewkija
XWK 9017
Gozo
Malta

Property Decision Support is an independent property decision-support service.

The provider is not an estate agent, broker, property intermediary, Perit, architect, engineer, lawyer, notary, tax adviser, financial adviser, lender or insurance adviser.

2. Services

The provider offers independent property decision-support services for private buyers and sellers in Malta and Gozo.

Services may include a practical property review, discussion of visible property issues, buyer or seller preparation support, review of customer-provided information and preparation of written notes, an action list, report-style notes or other service materials depending on the package booked.

The service is intended to support the customer’s understanding, preparation and decision-making.

It does not replace professional legal, notarial, planning, architectural, engineering, valuation, financing, tax or insurance advice.

The exact service description, price, appointment format and deliverables are shown on the relevant service page or at checkout.

3. Service boundaries

The service is not:

estate agency work;
brokerage or property intermediary representation;
buyer or seller representation in negotiations;
a formal valuation;
legal, tax, notarial, title, planning or financing advice;
a Perit report;
an architect inspection;
an engineering assessment;
a technical survey;
a structural survey;
a warranty that the property is free from hidden issues.

The provider does not market property for sale as an estate agent, introduce buyers or sellers, negotiate transaction terms or earn commission from a property transaction.

The service is based on a practical, non-invasive review of visible and reasonably accessible information.

The provider does not open building elements, carry out destructive testing, perform laboratory testing, verify legal title, confirm planning compliance, certify structural safety or assess matters outside the agreed service scope.

Any observations are limited to the information, access and visible conditions available at the time of the service.

4. Service location and availability

Services are available in Malta and Gozo, subject to appointment availability, property access, service feasibility and any limitations shown on the relevant service page.

The provider may refuse, pause or stop a service where access is unsafe, unlawful, abusive, misleading, impractical or outside the service scope.

The provider may also refuse, pause or stop a service where the customer does not have the necessary authority to provide access or property information.

5. Price and payment

Prices, promotions and package details are shown on the relevant service page or at checkout.

Payment is made online before booking.

Payment processing is handled by Stripe.

The booking process starts after payment is completed.

The customer is responsible for using a correct email address and checking their inbox, spam folder or junk folder for booking instructions and service communication.

The customer understands that placing an order and completing payment creates a payment obligation for the selected service.

6. Booking

After payment, the customer receives booking instructions by email.

The customer must complete the booking process, choose an available appointment and provide the information reasonably requested for the booked service.

Appointment scheduling may be handled through Cal.eu, Cal.com or another scheduling provider.

The appointment is considered scheduled when the customer completes the booking process and receives appointment confirmation through the booking system or by email.

If the customer does not complete the booking process or does not provide required information, service delivery may be delayed or may not be possible.

7. Customer obligations

The customer agrees to:

provide accurate contact and property information;
ensure they have authority to request the service and share property information;
choose an appointment they can attend;
arrange property access where required;
ensure the property can be accessed safely;
tell the provider about access limits, safety issues or restrictions in advance;
provide relevant property links, documents, photos or information where reasonably needed;
avoid sharing unnecessary sensitive personal data;
remove or cover private documents, family photos and sensitive items before an on-site visit where reasonably possible;
cooperate reasonably so that the provider can deliver the booked service.

If information is incomplete, inaccurate or late, the quality, timing or delivery of the service may be affected.

8. Customer authority and property access

The customer confirms that they are entitled to request the service for the relevant property and to provide the property information, links, documents, photos, videos, access details or other materials supplied to the provider.

Where the customer is not the owner, the customer is responsible for ensuring that any required permission from the owner, occupier, agent, landlord, seller or other authorised person has been obtained.

The customer is responsible for ensuring that access to the property is lawful, safe and authorised.

The provider may refuse, pause or stop the service if authority, access rights, safety or legality are unclear.

9. Access, no-shows and safety

If the customer is not present, does not respond, does not provide access, gives incorrect access details or the property cannot be accessed safely, the appointment may be treated as missed or incomplete.

The provider may refuse or stop a visit where there is a safety concern, abusive behaviour, unlawful condition, unreasonable restriction, aggressive person, animal risk, unsafe structure, unsafe access route, hazardous condition or another serious issue.

If a visit is missed, incomplete or stopped because of the customer’s failure to provide access, safe conditions or necessary information, cancellation and refund rules apply as stated in the Cancellation & Refund Policy.

10. Service delivery

The service is delivered according to the package booked and the information available at the time.

Delivery may include an on-site visit, practical discussion, written notes, an action list, decision-support observations, report-style notes or other materials described on the relevant service page.

Written materials are normally delivered within 3–5 business days after the on-site visit or after the provider has enough information to complete the work.

Delivery times are estimates and may change if information is missing, follow-up is needed, technical issues occur, the customer delays, access problems arise or circumstances outside the provider’s control occur.

Written materials are prepared for the customer’s own decision-support purposes.

They are not intended to be used as a formal valuation, Perit report, structural survey, legal due diligence report, title report, planning confirmation, bank report, insurance report or warranty document.

11. No guarantee of outcome

The service does not guarantee:

that a property will sell or be bought;
a faster sale or better sale price;
a lower purchase price or better negotiation result;
that a buyer, seller, agent, bank, notary, authority or third party will act in a particular way;
that hidden defects will be identified;
that legal defects will be identified;
that title issues will be identified;
that planning issues will be identified;
that structural problems will be identified;
that financing or insurance will be approved;
that the customer should proceed with or withdraw from a transaction.

The service is intended to improve clarity, preparation and decision-making.

The customer remains responsible for making their own decision and for obtaining specialist professional advice where required before entering into, withdrawing from or completing any property transaction.

12. Third-party providers

The website and service process may use third-party providers for payment, appointment scheduling, email delivery, hosting, content management, consent management, spam protection, analytics and related support.

These may include Stripe, Cal.eu, Cal.com, Resend, Cloudflare Turnstile, Vercel, Sanity, c15t and PostHog where enabled.

The provider is not responsible for the independent services, systems, availability, policies or technical failures of third-party providers, except where required by applicable law.

Personal data processing is explained in the Privacy Policy and Cookie Policy.

13. Cancellation, refunds and withdrawal rights

Cancellations, rescheduling, missed appointments, refund requests and consumer withdrawal rights are handled under the Cancellation & Refund Policy.

Where the customer is a consumer and books online, the customer may have a statutory right to withdraw from the contract within 14 days from the day the contract is concluded, unless an exception applies.

If the customer asks the provider to begin the service during the withdrawal period, the provider may require the customer’s express request and acknowledgement before starting the service.

If the service has been fully performed during the withdrawal period with the customer’s prior express consent and acknowledgement, the customer may lose the right to withdraw, where permitted by applicable law.

If the customer withdraws after the service has started but before it has been fully performed, the customer may be required to pay a proportionate amount for the part of the service already provided, where permitted by applicable law.

Submitting a refund or withdrawal request does not automatically mean that a payment will be refunded in full.

Requests are reviewed in line with the Cancellation & Refund Policy and applicable law.

14. Liability

The service is based on visible observations, customer-provided information, available documents, accessible areas and the property condition at the time of the service.

The provider is not liable for hidden defects, inaccessible areas, incorrect or incomplete customer information, third-party decisions, market outcomes, legal defects, title issues, planning issues, financing decisions, negotiation outcomes, insurance decisions or matters outside the agreed service scope.

To the maximum extent permitted by law, the provider’s liability is limited to the amount paid for the booked service.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, intentional misconduct or any liability that cannot legally be excluded or limited.

Nothing in these Terms affects mandatory consumer rights under applicable law.

15. Use of service materials

Any notes, action lists, observations, reports or other service materials are prepared for the customer’s personal use in connection with the relevant property decision.

The customer may share the materials with their own lawyer, notary, Perit, architect, estate agent, lender, family members or professional advisers where reasonably necessary for the relevant property transaction.

The materials must not be edited, misrepresented, used out of context, presented as a formal valuation, Perit report, structural survey, legal opinion, title report, planning confirmation, bank report, insurance report or warranty.

The materials must not be used for public marketing, advertising or publication without the provider’s prior written consent.

The provider retains copyright and intellectual property rights in the structure, wording, layout, templates, methods and original materials created by the provider, unless otherwise agreed in writing.

16. Customer-supplied materials

The customer remains responsible for the accuracy, completeness and lawfulness of any information, documents, links, images, videos, notes or other materials supplied to the provider.

The customer confirms that they have the necessary rights or permission to share such materials with the provider for the purpose of delivering the booked service.

The provider may rely on customer-supplied materials without independently verifying their completeness, accuracy, legal status or authenticity.

17. Website use

The customer and website visitor agree not to misuse the website.

The website must not be used to:

submit false, misleading or unlawful information;
attempt unauthorised access;
interfere with website security;
send spam or malicious content;
copy, scrape or exploit website content unlawfully;
impersonate another person;
upload or submit material that infringes third-party rights.

The provider may restrict access, block requests or refuse communication where misuse, abuse, fraud, spam, security risk or unlawful activity is suspected.

18. Intellectual property

The website, text, layout, service descriptions, service structure, templates, branding, methods and original materials created by the provider are protected by intellectual property rights.

Visitors and customers may use the website and service materials only for their intended personal or transaction-related purpose.

No rights are transferred except as expressly stated in these Terms or agreed in writing.

19. Events outside the provider’s control

The provider is not responsible for delay or failure to perform where this is caused by events outside the provider’s reasonable control.

This may include severe weather, illness, accident, transport disruption, power failure, internet failure, platform outages, unsafe access, strikes, public authority restrictions, emergency situations or other unexpected events.

Where possible, the provider will contact the customer to reschedule or agree a reasonable alternative.

20. Governing law and disputes

These Terms are governed by the laws of Malta, unless mandatory consumer protection law provides otherwise.

If the customer is a consumer, this does not affect any mandatory rights the customer may have under the law of the country where the customer habitually resides.

The parties should first try to resolve any dispute by contacting each other in good faith.

21. Changes to these Terms

These Terms may be updated from time to time.

The latest version will be published on this website with the updated date shown above.

The version in force at the time of booking applies to that booking, unless mandatory law requires otherwise.